📋 Rental Terms & Conditions

Transparent rules for a safe journey. Please read carefully before booking.

🚗 1. Driver Requirements (Who can drive?)
  • Minimum Age: You must be 21 years or older.
  • License: You must hold a valid driving license for at least 1 year.
  • Documents Needed: Valid ID (or Passport for foreigners) + Driving License accepted in Egypt are mandatory.
  • Authorized Drivers: Only the person named on the contract may drive. Additional drivers must be approved and listed on the contract.
⛽ 2. Rental Period, Fuel, Mileage & Delivery
🛣️ Mileage Limit 120 KM per day included free (Extra KM packages available). Extra KM charged upon return.
⛽ Fuel Policy “Same to Same”. Return with the same fuel level as received to avoid charges.
📍 Delivery, Extensions & Drop-off:
  • 24-Hour Cycle: Rental charges are calculated based on 24-hour units.
  • Late Return: A grace period of up to 5 hours is allowed, with additional hours charged per hour based on the car category. Returns exceeding 5 hours will be charged a full day’s rent.
  • Delivery Locations: Delivery is available to Hotels and Airports. We do not deliver to private accommodations.
  • Extensions: Any extension must be approved by the Company. Unauthorized late returns are charged at a higher local tariff.
  • Early Return: No refunds are issued for vehicles returned early (Non-refundable).
💳 3. Payments, Deposits & Cancellation Policy
Booking Confirmation: A prepayment is required online to confirm your car. The remainder is paid at pickup.
  • Payment Method: We accept Cash (USD/EUR/EGP/GBP) or Credit/Debit Cards.
  • Security Deposit: Paid upon pickup. Refunded 100% upon safe return provided no new damage, fines, or fuel shortages are detected.
  • Currency Refund Rule:
    • If paid in Cash (USD/EUR) → Refunded in Cash (Same Currency).
    • If paid by Card → Refunded in EGP CASH. (Ensures instant return and avoids bank holding periods).
Cancellation ActionPolicy
Cancel > 48 Hours beforeFREE Cancellation (Full Refund)
Cancel < 48 Hours before30% of the booking value is retained.
No Show100% forfeiture of the booking amount.
🛡️ 4. Insurance Tiers, Theft & Liability

We offer 2 clear levels of protection. Liability for accidents is determined by the plan selected, subject to the submission of a mandatory Police Report.

PLAN FEATURES1. BASIC (Standard CDW)2. FULL INSURANCE (Recommended)
Daily FeeINCLUDEDPremium Fee
Security DepositStandardNO DEPOSIT ($0)
DAMAGE LIABILITY (Percentage YOU pay if at fault)
Body & Paint100%0%
Glass, Tires & Undercarriage100%0%
Lost Rental Days*100%0%

* Lost Rental Days: Unless covered by Full Insurance, Lessee pays the daily rental rate for every day the vehicle is under repair due to an accident caused by the Lessee.

📌 IMPORTANT LIABILITY NOTICES:
  • Interior Negligence: Insurance does NOT cover negligence inside the vehicle (e.g., cigarette burns, stained seats, broken handles).
  • Minor Damages: For small scratches, tire, or glass damage where a Police Report is impractical, the Lessee agrees to pay the repair cost directly to save time.
🚨 THEFT & LOSS WAIVER: Theft is NOT covered by insurance. The vehicle is the Lessee’s sole responsibility and must be parked in secure locations.
⛔ INSURANCE IS NULL AND VOID IF:
  • You fail to provide an official Police Report immediately after an accident.
  • Driving under the influence of alcohol or drugs.
  • Driving off-road (Safari) or on unpaved roads.
  • Driving by an unauthorized person.
  • Gross negligence (e.g., failing to engage handbrake).

In these cases, the Lessee bears full financial and legal responsibility (pays 100% of all costs).

🚫 5. Penalties & Non-Insurable Items

The following items are considered negligence and are NOT covered by any insurance plan. The Lessee agrees to pay these fixed charges if applicable:

  • Loss of Car Key / Smart Key: $400 USD (or equivalent).
  • Damage to Tire (Per Tire): $200 USD.
  • Interior Damage (Cigarette burns/tears): $100 – $1,000 USD.
  • Loss of Fire Extinguisher: $200 USD.
  • Loss of Spare Tire: $300 USD.
  • Loss of License: $250 USD.
  • Excessive Dirtiness (Cleaning Fee): $7 USD minimum.
  • Traffic Fines: You are fully responsible for all civil and criminal liabilities resulting from the use of the car, including speeding, parking, and phone usage fines. Tolls and fines will be deducted directly from the Security Deposit.
⚠️ 6. Accident Protocol (Read Carefully)

If an accident happens, your safety is priority. Follow these exact steps:

  1. STOP: Do not move the car unless necessary for safety.
  2. CALL US: (+20 10 92725181). Do not negotiate with other drivers.
  3. WAIT: Our representative will arrive to handle the Police Report procedure for you.
⚠️ IMPORTANT: Without an official Police Report, insurance companies will reject the claim, and you may be held fully liable for damages. Please let us help you get it right. Call us immediately.
📝 7. Documentation, Validity & Liability

The Rental Agreement is only valid when accompanied by these signed attachments:

  • ✅ Pickup Inspection Report: Documenting car condition at start.
  • ✅ Handover Inspection Report: Documenting car condition at end.
  • ✅ Official Payment Receipt: The Contract is VOID for any period NOT covered by an official payment receipt.
⚠️ ONGOING LIABILITY: If the RETURN CHECK is not officially closed and signed, the Lessee retains full liability for the vehicle. The Lessee bears full legal and criminal liability for the rented vehicle during the entire rental period until official closure.
⚖️ 8. Dispute Resolution & Jurisdiction

In the event of a disagreement regarding the COST of repair or Time required for repair, we follow a strict Fairness Protocol:

Step 1: Independent Evaluation The Parties agree to refer the vehicle to an authorized, independent Car Service Center (Third Party). Their technical quotation regarding repair cost and labor time is final and binding on both parties.
Step 2: The Liable Party Pays The Party found liable for the damage shall bear ALL associated costs, including:
  • 🔧 The cost of the Inspection/Check-up Fee of the independent center.
  • 🛠️ The full cost of the Repair (Parts & Labor).
  • 📉 The cost of Lost Rental Days (Based on the estimated repair time).
Step 3: Legal Jurisdiction This contract is governed by the laws of the Arab Republic of Egypt. In case of unresolved disputes or refused payment, the Competent Court in Egypt shall have jurisdiction to recover all damages, legal fees, and operational losses.

🤔 Frequently Asked Questions

“What exactly does Basic Insurance cover?”
Basic Insurance (included in your rental price) covers Third-Party Liability and major mechanical failure. It does NOT cover damage to the car body, glass, tires, undercarriage, or towing if the accident is your fault. In that case, you are liable for 100% of the repair costs. If you want coverage for your own mistakes, please consider the Full Insurance upgrade.
“What if I disagree with the repair cost?”
We want to be fair. If you admit the damage but think our estimated cost is too high, we invoke Section 8. We take the car to an independent Service Center. Their official price quote is final. Warning: If we go to the Center, the liable party must also pay the Inspection Fee.
“Are there any hidden fees at pickup?”
No. We believe in 100% transparency. The price you see includes the rental fee and Basic Insurance. The only extra costs are optional services you choose (like Full Insurance upgrade, Child Seats, or custom Hotel/Airport delivery).
“What if the car breaks down (Engine/Battery)?”
You pay $0. We check our cars thoroughly before handover. However, if a mechanical failure occurs that is not due to misuse, it is our responsibility. We will replace the car immediately. You are here to enjoy your holiday, not to be a mechanic!
“How do I get my Deposit back?”
We refund deposits instantly upon the safe return and official closure of the vehicle’s condition report. • Cash Payments: Refunded in Cash (Same Currency). • Card Payments: To avoid bank delays (which can take 14+ days), we refund Card deposits in EGP CASH at the time of drop-off.
El Alakhua El Mutahidun EG
Commercial Record: 10770 02000 15226 | Tax Card: 589 464 418
By booking a vehicle, you acknowledge and accept these terms.
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