📋 Rental Terms & Conditions

Transparent rules for a safe journey. Please read carefully before booking.

🚗 1. Driver Requirements (Who can drive?)
  • Minimum Age: You must be 21 years or older.
  • License: You must hold a valid driving license for at least 1 year.
  • Documents Needed: Valid ID (or Passport for foreigners) + Driving License accepted in Egypt.
  • Authorized Drivers: Only the person named on the contract may drive. Additional drivers must be approved by us.
â›Ŋ 2. Fuel, Mileage & Return Policy
đŸ›Ŗī¸ Mileage Limit 120 KM per day included free. Extra KM charged upon return.
â›Ŋ Fuel Policy “Same to Same”. Return with the same fuel level to avoid charges.
📍 Delivery & Drop-off:
  • One-Way Rental: Dropping off at a different branch incurs a fee (approx 25 EGP per KM).
  • Custom Delivery: We can deliver to your hotel/location for a fee from our nearest branch.
  • Late Return: Grace period is 1 hour. Returns later than 1 hour will be charged a full day’s rent.
đŸ’ŗ 3. Payments, Deposits & Refunds
Booking Confirmation: A prepayment is required online to confirm your car. The remainder is paid at pickup.
  • Payment Method: We accept Cash (USD/EUR/EGP/GBP) or Credit/Debit Cards.
  • Security Deposit: Paid upon pickup. Refunded 100% upon safe return.
  • Currency Refund Rule:
    • If paid in Cash (USD/EUR) → Refunded in Cash (Same Currency).
    • If paid by Card → Refunded in EGP CASH.
      (Ensures instant refund without bank delays).
Cancellation ActionPolicy
Cancel > 48 Hours beforeFREE Cancellation (Full Refund)
Cancel < 48 Hours beforePrepayment is forfeited (Non-refundable).
🛡ī¸ 4. Insurance Tiers & Liability

We offer 3 clear levels of protection. The table below defines exactly who pays what in case of accidental damage.

PLAN FEATURES1. BASIC
(Standard)		2. INTERMEDIATE
(Balanced)		3. FULL INSURANCE
(Recommended)
Daily FeeINCLUDEDSmall FeePremium Fee
Security DepositStandardReducedNO DEPOSIT ($0)
DAMAGE LIABILITY (Percentage YOU pay if at fault)
Body & Paint100%70%0%
Glass & Mirrors100%70%0%
Tires & Lights100%70%0%
Lost Rental Days*100%70%0%

* Lost Rental Days: Compensation paid for time the car is under repair.

ℹī¸ Important Liability Notes:
  • Company Fault (Mechanical): If the car has a technical issue (engine, battery, etc.), YOU PAY NOTHING ($0) regardless of tier.
  • Third-Party Fault: If someone hits you, Call Us Immediately. We will arrive to handle the Police Report. If the report proves it wasn’t your fault, YOU PAY NOTHING ($0).
  • Liability Limits: For Basic/Intermediate, costs are deducted from the Security Deposit. If damage exceeds deposit, you pay the difference (up to your liability %).
⛔ INSURANCE VOID IF: You fail to notify us immediately of an accident, drive off-road (Safari), or drive under the influence of Alcohol or Drugs.
đŸšĢ 5. Restrictions & Fines

To keep our fleet in top condition:

  • ❌ No Smoking inside the vehicle.
  • ❌ No Off-Roading, racing, or towing.
  • ❌ Traffic Fines: You are responsible for any traffic violations (Speeding/Parking).
⚠ī¸ 6. Accident Protocol (Read Carefully)

If an accident happens, your safety is priority. Follow these exact steps:

  1. STOP: Do not move the car unless necessary for safety.
  2. CALL US: (+20 10 92725181). Do not negotiate with other drivers.
  3. WAIT: Our representative will arrive to handle the Police Report procedure for you.
⚠ī¸ IMPORTANT: Without an official Police Report, insurance companies will reject the claim, and you may be held fully liable for damages.
Please let us help you get it right. Call us immediately.
📝 7. Required Documentation (Validity)

The Rental Agreement is only valid when accompanied by these signed attachments:

  • ✅ Pickup Inspection Report: Documenting car condition at start.
  • ✅ Handover Inspection Report: Documenting car condition at end.
  • ✅ Payment/Deposit Receipt.

Note: The Security Deposit is released only after the Handover Report is closed and signed. This ensures fair treatment for both parties.

⚖ī¸ 8. Dispute Resolution (The “Fairness” Clause)

We check the signed Pickup Report first. If damage is not listed there, it is considered new.

However, if there is a disagreement regarding the COST of repair or Time required for repair, we follow this strict Neutral Protocol:

Step 1: Independent Evaluation
The vehicle will be assessed by an authorized, independent Car Service Center (Third Party). Their technical quotation for Cost and Time is final and binding on both parties.
Step 2: The “At-Fault” Party Pays
Whoever is found to be liable must pay ALL associated costs, including:
  • 🔧 The cost of the Check-Up/Inspection Fee.
  • 🛠ī¸ The cost of the Repair (Parts & Labor) as quoted by the Center.
  • 📉 The cost of Lost Rental Days (Based on the Center’s estimated repair time).
Step 3: Legal Escalation
If the dispute remains unresolved or payment is refused, Brothers EGY will file a case with the Competent Court under Egyptian Law to recover all damages, legal fees, and operational losses.

🤔 Frequently Asked Questions

“What exactly does Basic Insurance cover?”
Basic Insurance (included in your rental price) covers Third-Party Liability and major mechanical failure. It does NOT cover damage to the car body, glass, or tires if the accident is your fault. In that case, you are liable for 100% of the repair costs. If you want coverage for your own mistakes, please consider the Full Insurance upgrade.
“What if I disagree with the repair cost?”
We want to be fair. If you admit the damage but think our estimated cost is too high, we invoke Section 8. We take the car to an independent Service Center. Their official price quote is final. Warning: If we go to the Center, the “At-Fault” party must also pay the Inspection Fee.
“Are there any hidden fees at pickup?”
No. We believe in 100% transparency. The price you see includes the rental fee and Basic Insurance. The only extra costs are optional services you choose (like Full Insurance upgrade, Child Seats, or One-Way drop-off fees).
“What if the car breaks down (Engine/Battery)?”
You pay $0. We check our cars thoroughly before handover. However, if a mechanical failure occurs that is not due to misuse, it is our responsibility. We will replace the car immediately. You are here to enjoy your holiday, not to be a mechanic!
“How do I get my Deposit back?”
We refund deposits instantly upon safe return of the car.
â€ĸ Cash Payments: Refunded in Cash (Same Currency).
â€ĸ Card Payments: To avoid bank delays (which can take 14+ days), we refund Card deposits in EGP CASH at the time of drop-off.
Brothers for Car Rental LLC
Commercial Record: 46307 | Tax Card: 298-559-307
By booking a vehicle, you acknowledge and accept these terms.
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